tag:status.cubesoftware.com,2005:/historyCube Software Status - Incident History2024-03-28T11:47:48-04:00Cube Softwaretag:status.cubesoftware.com,2005:Incident/203545202024-03-30T09:30:00-04:002024-03-25T17:12:57-04:00Infrastructure Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>09:30</var> - <var data-var='time'>10:30</var> EDT</strong></p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>17:12</var> EDT</small><br><strong>Scheduled</strong> - Cube will be undergoing scheduled infrastructure maintenance - degraded performance, and unresponsive actions are expected.</p>tag:status.cubesoftware.com,2005:Incident/202361642024-03-16T16:00:56-04:002024-03-16T16:00:56-04:00Infrastructure Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>16:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Scheduled</strong> - Cube will be undergoing scheduled infrastructure maintenance - Some customers may experience slightly delayed response times during the maintenance window.</p>tag:status.cubesoftware.com,2005:Incident/201985072024-03-09T22:15:56-05:002024-03-09T22:15:56-05:00Infrastructure Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>22:15</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> EST</small><br><strong>Scheduled</strong> - Cube is currently undergoing scheduled infrastructure maintenance - Cube may be unavailable for some of our customers during this time.</p>tag:status.cubesoftware.com,2005:Incident/198952322024-02-02T15:44:55-05:002024-02-02T15:44:55-05:00Service Degradation - Third-party Provider (Boomi)<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>15:44</var> EST</small><br><strong>Resolved</strong> - The team is happy to report that the outage with one of our downstream providers, Boomi has been resolved. All affected services are now operating as expected.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:53</var> EST</small><br><strong>Update</strong> - The team is still monitoring the outage with our downstream provider, Boomi. We will provide another update as soon as we have more information.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>13:08</var> EST</small><br><strong>Identified</strong> - The team is investigating an outage with one of our downstream providers, Boomi. This third-party outage will impact any of our customers who are using Boomi as a connection to Cube. We understand the importance of our services to your operations and appreciate your patience. We will provide updates as soon as we have more information.</p>tag:status.cubesoftware.com,2005:Incident/196125772024-01-13T11:00:25-05:002024-01-13T11:00:25-05:00Infrastructure Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>10:10</var> EST</small><br><strong>Scheduled</strong> - Cube will be undergoing scheduled infrastructure maintenance - degraded performance, and unresponsive actions are expected.</p>tag:status.cubesoftware.com,2005:Incident/194917932023-12-23T10:30:04-05:002023-12-23T10:30:04-05:00Infrastructure Maintenance<p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>10:30</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>23</var>, <var data-var='time'>09:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>14:33</var> EST</small><br><strong>Scheduled</strong> - Cube will be undergoing scheduled infrastructure maintenance - degraded performance, and unresponsive actions are expected.</p>tag:status.cubesoftware.com,2005:Incident/195077482023-12-22T14:16:34-05:002023-12-22T14:16:34-05:00Dashboards - Service Degradation<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>14:16</var> EST</small><br><strong>Resolved</strong> - The team is happy to report that our dashboard functionality is fully operational. We appreciate your patience and understanding.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>12:55</var> EST</small><br><strong>Monitoring</strong> - The team has confirmed that our dashboard functionality is currently operational and they are monitoring the application to ensure that everything continues to work as expected. We will continue monitoring the situation closely and provide another update soon.</p><p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>11:27</var> EST</small><br><strong>Investigating</strong> - The team is investigating an issue that is impacting our dashboard functionality. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.</p>tag:status.cubesoftware.com,2005:Incident/192661032023-12-09T11:00:36-05:002023-12-09T11:00:36-05:00Infrastructure Maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Scheduled</strong> - “Cube will be undergoing scheduled infrastructure maintenance - you may experience degraded performance, or unresponsive actions.”</p>tag:status.cubesoftware.com,2005:Incident/192351282023-11-29T00:24:11-05:002023-11-29T10:42:42-05:00Google Sheets - Service Degradation<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>00:24</var> EST</small><br><strong>Resolved</strong> - The team is happy to report the issue impacting our customers using Chrome with our Google Sheets add-on has been resolved, and all affected services are now operating as expected. If you are still experiencing any issues, please try clearing your browser cache which should resolve the issue fully. We appreciate your patience and understanding.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>17:53</var> EST</small><br><strong>Monitoring</strong> - Customers using Chrome with our Google Sheets add-on should see the issue resolved for them at this time. The team is still closely monitoring the application to ensure that everything is working as expected. We appreciate your understanding and patience during this time. We will continue monitoring the situation closely and provide another update soon.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>13:12</var> EST</small><br><strong>Update</strong> - The team is still in the process of implementing a solution for our customers using Chrome with our Google Sheets add-on. We appreciate your understanding and patience during this time. We will continue to provide updates as we work towards a resolution.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:54</var> EST</small><br><strong>Identified</strong> - The team has identified an issue impacting some customers using Chrome with our Google Sheets add-on. The team is now working to implement a solution. Further updates will be provided as we progress.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:52</var> EST</small><br><strong>Investigating</strong> - The team is investigating an issue that is impacting our Google Sheets add-on. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.</p>tag:status.cubesoftware.com,2005:Incident/191411192023-11-25T11:00:11-05:002023-11-25T11:00:11-05:00Infrastructure Maintenance<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>10:21</var> EST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:30</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>14:46</var> EST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled infrastructure maintenance - during this time Cube will be unavailable.</p>tag:status.cubesoftware.com,2005:Incident/191521352023-11-17T11:16:39-05:002023-11-17T11:16:39-05:00Service Degradation<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>11:16</var> EST</small><br><strong>Resolved</strong> - The team is happy to report that the issue has been fully resolved, and all affected services are now operating as expected. We appreciate your patience and understanding.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>11:03</var> EST</small><br><strong>Monitoring</strong> - The team has determined and resolved the issue that was impacting our services, and they are monitoring the application to ensure that everything is working as expected. We will continue monitoring the situation closely and provide another update soon.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:50</var> EST</small><br><strong>Investigating</strong> - The team is investigating an issue that may impact some of our services. We understand the importance of our services to your operations and appreciate your patience as we work to identify the cause and implement a solution. We will provide updates as soon as we have more information.</p>tag:status.cubesoftware.com,2005:Incident/188588342023-10-21T15:15:51-04:002023-10-21T15:15:51-04:00Infrastructure Maintenance<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>15:15</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>15:10</var> EDT</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>13:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>13:10</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>10:01</var> EDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>17:42</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.cubesoftware.com,2005:Incident/187601942023-10-11T22:31:19-04:002023-10-11T22:31:19-04:00Infrastructure Maintenance<p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>22:31</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>21:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>11</var>, <var data-var='time'>21:23</var> EDT</small><br><strong>Scheduled</strong> - Cube will be undergoing scheduled infrastructure maintenance.</p>tag:status.cubesoftware.com,2005:Incident/185727662023-09-24T21:56:34-04:002023-09-24T21:56:34-04:00Infrastructure Maintenance<p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>21:56</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'>24</var>, <var data-var='time'>20:32</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>23:21</var> EDT</small><br><strong>Scheduled</strong> - Cube will be undergoing scheduled infrastructure maintenance, you may experience a brief period of unresponsive actions.</p>tag:status.cubesoftware.com,2005:Incident/178904012023-07-23T22:31:17-04:002023-07-23T22:31:17-04:00Infrastructure Update<p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>22:31</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>23</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>18</var>, <var data-var='time'>11:42</var> EDT</small><br><strong>Scheduled</strong> - Cube will be undergoing scheduled infrastructure maintenance, you may experience degraded performance or unresponsive actions.</p>tag:status.cubesoftware.com,2005:Incident/178471772023-07-13T15:25:51-04:002023-07-13T15:25:51-04:00Portal Issues<p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:25</var> EDT</small><br><strong>Resolved</strong> - The incident has been fully resolved, and the portal application is functioning as expected.</p><p><small>Jul <var data-var='date'>13</var>, <var data-var='time'>15:15</var> EDT</small><br><strong>Identified</strong> - Our team has identified an issue that is affecting our portal application. The root cause of the issue has been identified, and our team is working towards a resolution.</p>tag:status.cubesoftware.com,2005:Incident/178249962023-07-11T11:02:48-04:002023-07-11T11:02:48-04:00Add-ons & Portal Issues<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:02</var> EDT</small><br><strong>Resolved</strong> - The incident has been fully resolved, and all systems are functioning normally.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Identified</strong> - The root cause of the issue has been identified and our team is working towards a resolution. Thank you for your continued patience.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>10:54</var> EDT</small><br><strong>Investigating</strong> - Our team is currently investigating an issue that is affecting both our add-ons and portal applications. We will provide updates once we have more information.</p>tag:status.cubesoftware.com,2005:Incident/178007782023-07-09T21:57:54-04:002023-07-09T21:57:54-04:00Infrastructure Update<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>21:57</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>15:19</var> EDT</small><br><strong>Scheduled</strong> - Cube will be undergoing scheduled infrastructure maintenance, you may experience degraded performance or unresponsive actions.</p>tag:status.cubesoftware.com,2005:Incident/177144762023-06-28T22:10:14-04:002023-06-28T22:10:14-04:00Infrastructure Update<p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>22:10</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>21:11</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>28</var>, <var data-var='time'>21:08</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing routine maintenance from 9:00 pm ET to 10:00 PM ET. During this time, you may experience issues with some pages loading</p>tag:status.cubesoftware.com,2005:Incident/176654992023-06-24T13:01:11-04:002023-06-24T13:01:11-04:00Infrastructure Updates<p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>13:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>24</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>12:11</var> EDT</small><br><strong>Scheduled</strong> - We will be undergoing routine maintenance from 9:00 am ET to 1:00 PM ET. During this time, you may experience issues with some pages loading</p>tag:status.cubesoftware.com,2005:Incident/174112232023-05-29T13:02:55-04:002023-05-29T13:02:55-04:00Some Web Portal Pages Inaccessible<p><small>May <var data-var='date'>29</var>, <var data-var='time'>13:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>13:01</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>12:47</var> EDT</small><br><strong>Identified</strong> - We’ve determined the root cause of the issue with the web portal and our engineers are actively working to resolve it. We will provide more information as soon as it becomes available.</p>tag:status.cubesoftware.com,2005:Incident/169029372023-04-19T00:00:19-04:002023-04-19T00:00:19-04:00Portal Maintenance<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>00:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>22:30</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>11:46</var> EDT</small><br><strong>Scheduled</strong> - The Cube Portal will be undergoing routine maintenance from 10:30pm ET to 12:00am ET. During this time, you may experience issues with some pages loading.</p>tag:status.cubesoftware.com,2005:Incident/168664902023-04-16T00:51:00-04:002023-04-16T00:51:00-04:00Portal Maintenance<p><small>Apr <var data-var='date'>16</var>, <var data-var='time'>00:51</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>23:02</var> EDT</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>15</var>, <var data-var='time'>22:03</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>14</var>, <var data-var='time'>12:35</var> EDT</small><br><strong>Scheduled</strong> - The Cube Portal will be undergoing routine maintenance from 10:00pm ET to 11:30pm ET. During this time, you may experience issues with pages loading.</p>tag:status.cubesoftware.com,2005:Incident/168413352023-04-13T16:10:45-04:002023-04-13T16:10:45-04:00Google Sheets add-on Performance<p><small>Apr <var data-var='date'>13</var>, <var data-var='time'>16:10</var> EDT</small><br><strong>Resolved</strong> - The Google Sheets performance issues experienced by some of our users have now been resolved.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>18:39</var> EDT</small><br><strong>Monitoring</strong> - There is currently an issue affecting the performance of the Google Sheets APIs. Our engineers will continue to monitor the issue closely and provide an update as things progress.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>16:55</var> EDT</small><br><strong>Investigating</strong> - We are investigating a potential performance issue with our Google Sheets add-on. We will provide more details as soon as more information is available.</p>tag:status.cubesoftware.com,2005:Incident/165296812023-03-26T11:01:04-04:002023-03-26T11:01:04-04:00Database Version Upgrade<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>10:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>11:20</var> EDT</small><br><strong>Scheduled</strong> - During this time databases may be intermittently available as we roll updates through them and they reboot. Each individual database is only expected to take 10-15 minutes.</p>